Guarantee & After-Sales Service
Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or replace afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!
What Products are Provided with the Warranty?
Our mushroom substrates are guaranteed to arrive fresh and in a usable condition. Please fully inspect your mushroom substrate prior to use. OutGrow® will replace any product that arrives in an unusable condition.
Repair & RefurbishingOur store will pay, within 30 days from the date of purchase, reasonable and conditional labor rates for refurbishing or replacing the defective parts and shipping costs.
Different Types of WarrantyWhile for some items we have a lifetime warranty, most of our mushroom substrates and mushroom grow kits have a 30 day warranty.
Warranty ExceptionsIn most cases if your mushroom substrate arrives in good usable condition and a problem arisies after inoculation the substrate will no longer be covered by the warranty do to inoculation of the substrate. We always encourage our customers to contact us if there are any problems with an order.
Where to Apply for Warranty Services?
Under these Limited Warranties, all of the legal liability of our store is limited to repair, or if required (or requested by the customer), replacement. We are ready to pay, within one 30 days from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer...
These Limited Warranties are not applicable for any of our products which ave been altered by any person, dealer, or company without the express written authorization of our store. Please note, that some States Do Not Allow Limitations On How Long An Implied Warranty Lasts, So The Above Limitations May Not Apply To You.
In What Cases the Warranty is Not Provided?
There can be two limits for the Warranties issued with the purchase of the furniture items on our website.
30 Day Limited WarrantyAll premade mushroom substrates and media are covered under a 30 day warranty.
Regular Usage CheckThe second one is the examination of the item or situation by our customer support agent, making sure the usage was regular. If our team suspects fraud we reserve the right to refuse service.
Change and Return
Filing a change or a return is an easy process, requiring nothing more than your proof of purchase (which usually is the receipt you received), the item itself and the return label printed out by you and put at the top of the package...